Love Gainsight
February 19, 2016
Love Gainsight
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Our Customer Success is the primary user of Gainsight, using it to calculate and track our "Customer Adoption Scores". Other groups (Sales, Renewals) access Gainsight dashboards but don't actively use the software. Our Customer Success team also uses Gainsight to send out surveys.
- Customer Success - Your EBR process, in particular, is really good.
- Customer scoring
- Custom changes/reporting feel hard/expensive to do
- Better customer service; Gainsight has been key in moving our renewal rates from 67% to 83%