Gain Sight on Client Data with Gainsight!
April 10, 2018

Gain Sight on Client Data with Gainsight!

Mikael Braun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

The Gainsight team is a joy to work with! I have had the pleasure of spending time with the trainers and others at the Pulse conferences. No need to sell their product, it sells itself and the Gainsight Team is the cherry on top.
We will be using Gainsight as our main CS hub. It's compatibility with our existing systems such as Salesforce is off the charts. The layout and ease of use, getting all the data in one click for all our clients make the decision to run with Gainsight a "no brainer!"

Pros

  • Integration of Salesforce data
  • Live and accurate client health scores
  • Great task management per account with checklists

Cons

  • Theme selection, colors and backrround color selection
  • Touch friendly App style access with all the desktop web portal functionality
It is extremely important, and before Gainsight, our data was difficult to stream through. Several different platforms, lacking in notes and data required to perfect every client interaction. Gainsight provides access to all centralized data in single page layouts with trends, graphs and analytics!
  • We are going to be brand new users shortly
  • Centralized client data
  • Health scores and NPS ratings
Way better ease of use and automated. Other platforms wait for us to act and then provide data, Gainsight speaks to you and the experiece is way more enlightening
Gainsight will help us replace three other softwares and a ton of manual processes. Our CS department will be living in this software every minute to achieve the best results and provide the best Client Journey through every lifecycle stage.

Gainsight CS Feature Ratings

Not Rated
Product usage
Not Rated
Help desk / support tickets
Not Rated
9.7
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
9
Customer health scoring
10
Customer segmentation
9
9.8
Customer health trends
10
Engagement analytics
10
Revenue forecasting
9
Dashboards
10
Not Rated
Role-based user permissions
Not Rated
10.0
API
10
Integration with Salesforce.com
10
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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