Overall Satisfaction with Gainsight
We brought in Gainsight due to the amount of churn we were experiencing, the lack of ability to contact our clients in a consistent manner, and the lack of up-sell opportunities. Since then we have seen a dramatic reduction in churn, an increase in retention rates, and we can strategically plan our our day's activities for a proactive approach to account management.
- Provides an all around customer view.
- Advance notice on high risk clients.
- Organization tool for all CSMs.
- Continue to grow with functionality.
- Higher retention rate, highest in 7 years!
- Reduced churn.
- Generate up-sell opportunities.
I have not used a similar product. We have tried to piece together homegrown tools that we have used internally.