Peak 10 enters into Gainsight bliss
Updated April 11, 2018

Peak 10 enters into Gainsight bliss

George Hamm | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

They know the product and they are prompt in delivery.
We brought in Gainsight due to the amount of churn we were experiencing, the lack of ability to contact our clients in a consistent manner, and the lack of up-sell opportunities. Since then we have seen a dramatic reduction in churn, an increase in retention rates, and we can strategically plan our our day's activities for a proactive approach to account management.

Pros

  • Provides an all around customer view.
  • Advance notice on high risk clients.
  • Organization tool for all CSMs.

Cons

  • Continue to grow with functionality.
26 to 50 people
  • Higher retention rate, highest in 7 years!
  • Reduced churn.
  • Generate up-sell opportunities.
I have not used a similar product. We have tried to piece together homegrown tools that we have used internally.
I would like to see more IaaS companies to tap into knowledge and how they are adapting to Gainsight.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
9.6
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
7
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10
Integration with Marketo
10
Integration with Eloqua
10

Using Gainsight

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