Peak 10 enters into Gainsight bliss
Updated April 11, 2018
Peak 10 enters into Gainsight bliss
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
We brought in Gainsight due to the amount of churn we were experiencing, the lack of ability to contact our clients in a consistent manner, and the lack of up-sell opportunities. Since then we have seen a dramatic reduction in churn, an increase in retention rates, and we can strategically plan our our day's activities for a proactive approach to account management.
- Provides an all around customer view.
- Advance notice on high risk clients.
- Organization tool for all CSMs.
- Continue to grow with functionality.
26 to 50 people
- Higher retention rate, highest in 7 years!
- Reduced churn.
- Generate up-sell opportunities.
I have not used a similar product. We have tried to piece together homegrown tools that we have used internally.