Gainsight CS Review
June 02, 2025

Gainsight CS Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

We use it for Gainsight CS to log our meeting notes. We track outcomes and use it for transitions.

Pros

  • Logging meeting notes
  • Relationships
  • Account Data and Insights

Cons

  • It is not as user friendly as I would like
  • I want more AI functionalities
  • I would love to see more integrations and dashboards
  • Good positive impact to ROI
  • Employee engagement improvement
  • Increased productivity
I think its fairly easy to use
I've only used Gainsight CS in my CS career

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think any Saas customers would really benefit from Gainsight CS. CSMs can use the product so that information does not get lost. When customers evolve there's no loss of info.

Gainsight CS Feature Ratings

8.0
Product usage
8
Help desk / support tickets
8
7.3
NPS surveys
9
Sponsor tracking
5
Customer profiles
7
Automated workflow
7
Internal collaboration
7
Customer health scoring
7
Customer segmentation
9
6.8
Customer health trends
5
Engagement analytics
8
Revenue forecasting
7
Dashboards
7
7.0
Role-based user permissions
7
9.0
API
8
Integration with Salesforce.com
10

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