Gainsight CS Review
May 30, 2025

Gainsight CS Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

Gainsight provides a centralized area for truth regarding everything customer related. It ensures visibility and continuity and metric tracking. We also use dashboards to visualize our customer health

Pros

  • Easy to log activities
  • Easy to view my Book of Business and pertinent info without context switching
  • I like how it's both tracking and managing timeline as well as dashboard metric capabilities

Cons

  • I know our org is trying to get AI enabled
  • Easier access to non-Gainsight licensed users
It's clean and simple and intuitive

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think the biggest thing is set up of Gainsight for the org. If its done well, then it is easy to use and access and manage customers

Gainsight CS Feature Ratings

9.0
Product usage
9
Help desk / support tickets
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

More Reviews of Gainsight CS

  1. Home
  2. Customer Success Software
  3. Gainsight CS Reviews
  4. User Review of Gainsight CS