The answer to all of your problems
May 30, 2025

The answer to all of your problems

Andrea Marroquin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, we use Gainsight CS For CSMs and customer journey, and growth opportunities.

Pros

  • CSQL
  • Customer Journey
  • Healthscore
  • CTAs

Cons

  • I think there is room for improvement in Gainsight CS with the AI agent
  • I think the Number of widgets on dashboards has room for improvement in Gainsight CS
  • I think the Flexibility of widgets has room for improvement in Gainsight CS
  • 15mm in growth potential
I gave Gainsight CS this usability rating because, in my opinion, Gainsight CS is the most easy to use
Our organization chose Gainsight CS because, in our experience, Gainsight CS is the Best for enterprise businesses

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

It speaks for itself! Automated one stop shop for CSMs.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Customer profiles
10
Automated workflow
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10

Comments

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