[...]'s Review
June 02, 2025

[...]'s Review

David Hernandez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

We use to bring visibility on the different stages of a client lifecycle to different teams across the organization. We also take advantage of CTAs and JO to support our account management team.

Pros

  • Easy UI
  • Robust integrations
  • API connectivity

Cons

  • Data Management
  • Accessibility
  • Tech Support
  • Sponsor tracking
  • Cross-functional collaboration
  • Accountability
JO and rules engine could be more user friendly. It would be great if they had an AI copilot, like the JIRA Queries
Gainsight CS offer more flexibility to manage large amounts of data and processes.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

It is very good to bring visibility of adoption data to non technical staff through reporting and dashboards.

Gainsight CS Feature Ratings

5.5
Product usage
7
Help desk / support tickets
4
8.4
NPS surveys
10
Automated workflow
7
Internal collaboration
8
Customer health scoring
10
Customer segmentation
7
9.7
Customer health trends
9
Engagement analytics
10
Dashboards
10
4.0
Role-based user permissions
4
9.0
API
8
Integration with Salesforce.com
10

Comments

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