Analytics + Engagements = a Combo Every SaaS Company Needs
October 02, 2019
Analytics + Engagements = a Combo Every SaaS Company Needs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight PX
We use Gainsight PX to help us with prioritization, keeping track of product adoption, to collect customer feedback and to communicate with the customers in general. We integrated mapping of events inside our product development process in order to look at the performance of new features, and to be able to communicate the changes to our customers - contextually, in-app while using our product. Our core user is product development, but the information we get is shared across numerous departments.
- Feedback module.
- Engagements (all types).
- Ease of implementation.
- May be challenging for a very large amount of events - missing a possibility to track events on attribute level.
- Better management of last contacted rules in Engagements.
- Gainsight PX has allowed us to be more customer-centric.
- Prioritization and decision making in product development process.
The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results.
Do you think Gainsight PX delivers good value for the price?
Yes
Are you happy with Gainsight PX's feature set?
Yes
Did Gainsight PX live up to sales and marketing promises?
Yes
Did implementation of Gainsight PX go as expected?
Yes
Would you buy Gainsight PX again?
Yes