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Gainsight for in-product Feedback
August 25, 2022

Gainsight for in-product Feedback

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

Very easy to integrate - admittedly I was not the one to do it! But turn around was always very quick and I was always told how easy it was to do.
I use Gainsight PX to collect in-product user feedback in order to see how users react to new products and to see how sentiment changes over time.
  • Easy to start new campaigns
  • Easy to organize multiple campaigns
  • Easy to start and stop campaigns
  • UX
  • The ability to customize the look and feel of your surveys
  • Targeting
  • Tracking how platform improvements are going.
  • Demonstrating to leadership and customers the success of our product.
  • Collecting feedback to implement.
I only used support from Gainsight PX once and it was something very basic on an account level and not related to their product so I can't judge.
I did not select Gainsight and we recently switched some of our products to other software which give us better targeting options but are more difficult to implement.

Do you think Gainsight PX delivers good value for the price?

Not sure

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight PX go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight PX again?

No

While I don't think Gainsight has the same level of functionality as some other tools it is very easy to use for someone with a less technical background. It doesn't allow for the level of targeting of users that I would want.