Genesys Cloud makes your focus on the business logic of contact center
June 21, 2020
Genesys Cloud makes your focus on the business logic of contact center
Score 8 out of 10
Vetted Review
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud is deployed for our global help desks and command centers to support our customers.
- SaaS, so IT team can focus on implementing business logic.
- Public cloud-based, so it's VPN-less.
- WebRTC embedded, so no physical or soft phone is required.
- Have more flexibility to customize reporting.
- Support a real programming language, like Python, in IVR flow.
- Support a Single Genesys Cloud organization cross multiple AWS DCs.
- 1-year term of subscription is quite flexible.
- WebRTC reduces to the scale of physical phone deployment.
- No extra expense for call recording.
1. An on-premise solution requires a lot of maintenance to upgrade hardware, software, and patch all kinds of security vulnerabilities. It's a bit hard to focus on implementing business logic.
2. Genesys cloud supports REST API. This makes integration with other systems be much easier.
3. Genesys AppFoundry is a good market place.
2. Genesys cloud supports REST API. This makes integration with other systems be much easier.
3. Genesys AppFoundry is a good market place.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes