Overall Satisfaction with Genesys PureConnect
We, at Universal Assistance, use the PureConnect platform all across the organization. We have deployed to 10 countries all around the LaTam Region. Also the platform gives support for our 4 different Contact Centers, that are in 5 different countries. With PureConnect we solve the client relationship and the way that they get in touch with the company.
- CRM Integration
- Audio quality
- Intelligent Routing
- Support
- Agent and groups Managements
- Licensing
- Some PBX functions
- Reports
- ROI
- Improve UX