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GetFeedback

GetFeedback

Overview

What is GetFeedback?

GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

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Recent Reviews

TrustRadius Insights

GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of …
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We love GetFeedback

9 out of 10
December 13, 2018
Incentivized
We use GetFeedback for surveys to gauge the success of our completed projects. It is great for this purpose as it gathers quick feedback …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Changes to live survey (10)
    8.0
    80%
  • Multiple question types (10)
    7.0
    70%
  • Themes (10)
    6.0
    60%
  • Question design help (10)
    6.0
    60%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Product Demos

GetFeedback Demo Part 2

YouTube

Video GetFeedback Demo

YouTube

GetFeedback Demo

YouTube

GetFeedback Demo

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

6.7
Avg 7.7

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

7
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

6.6
Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

8
Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

8
Avg 8.1
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Product Details

What is GetFeedback?

GetFeedback Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

GetFeedback starts at $20.

Reviewers rate Compliance highest, with a score of 10.

The most common users of GetFeedback are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(33)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of the key use cases of GetFeedback is in recruitment, where it is employed by hiring teams to assess and qualify new job applicants through surveys. This enables organizations to gather valuable insights into each candidate's skills, experience, and suitability for the role.

Additionally, corporate training teams rely on GetFeedback to collect feedback from trainees after each training session. This helps them understand how effective the training was and make necessary adjustments to improve future sessions.

Human resources departments also benefit from using GetFeedback for employee stratification and employee recognition programs. By utilizing surveys, they are able to gather feedback from employees and nominate outstanding performers for recognition.

Another significant use case of GetFeedback is lead qualification. The Solution Builder App allows sales teams to qualify leads through the use of surveys. This enables them to better understand potential customers' needs, preferences, and pain points, helping them tailor their approach and improve conversion rates.

Furthermore, GetFeedback plays a crucial role in gathering customer feedback and sentiment analysis. It serves as the primary survey tool for Zen, allowing businesses to collect valuable insights about their customers' experiences with products, services, and support. The software offers customization options that help maintain brand consistency while delivering a consistent user experience.

However, there are some challenges associated with using GetFeedback. Duplicate responses can be a pain point, requiring constant reconciliation. Despite these limitations, GetFeedback remains a popular choice among users as it provides an easy-to-use interface, seamless integration with Salesforce, and the ability to generate valuable feedback quickly.

In summary, GetFeedback is a versatile tool that addresses various needs across organizations. From recruiting and corporate training to lead qualification and customer feedback collection, this software offers valuable solutions for improving processes and decision-making based on user input.

Users recommend thoroughly evaluating the software's ability to seamlessly integrate with CRM platforms and effectively establish survey points throughout the entire customer journey. It is advised to carefully consider the aesthetic appeal and data summarization capabilities of the software as essential criteria in determining whether it meets the requirements. Users also suggest performing benchmarking against other vendors, with GetFeedback standing out as a robust competitor, particularly when compared to SurveyMonkey. They highly recommend trying out the product in a demo environment before implementing it publicly.

Attribute Ratings

Reviews

(1-10 of 10)
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Simon Whight | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Great integration with Salesforce
  • Fantastic looking surveys
  • Incredible time to delivery - this is fast to spin up and use
  • I would like to see some of the browser based analytics available in Salesforce
  • Continue working on the Salesforce installed package - it is great, but lots of potential here where nobody is really exploiting
Nathan Baker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Salesforce integration is intuitive and easy to implement without any coding.
  • Customization and logic is incredibly useful to improve the user experience.
  • Visualizations and graphics are customer-friendly and load easily on all devices.
  • Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
  • Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
  • Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The way it works with Salesforce CRM and how you can create dashboards and reports based from criteria gathered in GetFeedback.
  • Customisable features are a big plus - allows you to choose what kind of question you want to ask.
  • Very easy to use interface and so easy to assemble a survey within minutes.
  • A little more customisation would be nice. Having the option to completely change the layout of a question (other than background image) allows for more personalization.
Scott Superko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
  • Creates duplicate responses, this especially seems to be an issue when you embed a survey response into an email. The problem stems from Getfeedback's inability to recognize that a customer has started a survey, quit part way through, and then come back to finish it.
  • Would like additional customization to the navigation/format within a survey.
  • Engaging support is not super intuitive. They have a weird popup menu on their website and their internal case system does not provide any receipt/confirmation so I'm not sure whether or not my request has been received.
Karol Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The interface is super easy to use. If you can put together a PowerPoint you can make a survey.
  • The integration with our Salesforce instance is critical. They have done a nice job making the process fairly simple.
  • The customer support I've gotten when I've had to use it was very helpful and friendly.
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
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