Better customer engagement | TrustRadius

Overall Satisfaction with Gist

Use Cases and Deployment Scope

We use Gist for sales and customer service.

Pros and Cons

Pros

Allows us to be better connected with customers.
Gives customers multiple options to contact us.
Gist is available on multiple platforms.

Cons

When responding via email, we would like our normal email signatures to be detected and removed.

Return on Investment

We've been able to engage customers better.

Alternatives Considered

Intercom and Drift

We're not sure how well Gist stacks up against them, but it is more affordable than those solutions for us.

Likelihood to Recommend

We use it so customers have a choice of how to contact us, so we think it's well suited for any customer-initiated interaction.

Comments

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