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Seamlessly integrated chat, email, forms, popups and social media
April 05, 2023

Seamlessly integrated chat, email, forms, popups and social media

Deyan Kanev | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

We turned to Gist for a complete conversational marketing suite that would allow us to communicate more effectively with online users on our website, build new relationships and trust with them and overall expand our community. Community building is our main goal and Gist's online chat with chatbot, as well as e-mail marketing, forms and popups and even integration with social media ads, appeared as a great fit.
  • Seamless integration across chat, email, social media, website event tracking, and social media advertising (For the Premium plan)
  • Decent chat bot and dynamic prompts
  • Personalized emails based on user interactions and website events
  • Free plan limits are too low.
  • Chatbots should work not only for Gist's native online chat, but also for the other chat-based channels such as Facebook. (instead of having to use another software for that purpose)
  • Pricing structure - Support bot should not be an add-on but a core feature.
  • Online chat with chatbots and dynamic prompts
  • Emails with personalization based on user activity on the website
  • Using Gist as a simple but effective CRM system
  • Gist is a great tool to increase user interactions and new conversations started
  • Increase user engagement and brand loyalty
  • Increase lead conversions
Gist is more refined and its tools are very well integrated overall. However, its pricing is on the expensive side and this doesn't really help it stand-out. HubSpot has significantly more generous Free plan, while Dashly offers many of the Premium Gist tools at a fairer price, though not with the same quality and seamlessness as Gist.

Do you think Gist delivers good value for the price?

Not sure

Are you happy with Gist's feature set?

Yes

Did Gist live up to sales and marketing promises?

Yes

Did implementation of Gist go as expected?

No

Would you buy Gist again?

No

Gist is great for online media, blogs and community websites, aiming to expand their communities. I also see Gist as very relevant for B2B businesses as well as B2C online stores which sell higher-value products. Gist is a great alternative to Hubspot, however due to its limited Free version and expensive Premium plan (which is really where all the magic happens), it may not work for many emerging businesses, communities, or non-profits on a lower/no budget.