CRM Platform - Good value as a simple solution
October 17, 2023

CRM Platform - Good value as a simple solution

Dakotah Intriglia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.
  • Chat Bots
  • CRM & List Management
  • All-In-One Company Management
  • Dashboard Organization & Settings
  • Innovation
  • Ease of Use
  • Cost Effective
  • Feature Filled
  • Return on investment due to customers contacting us within a year
  • Intercom
Gist is much more affordable, but intercom is a better product. I recommend going for Gist to begin, and then migrating if you need more.

Do you think Gist delivers good value for the price?

Yes

Are you happy with Gist's feature set?

Yes

Did Gist live up to sales and marketing promises?

Yes

Did implementation of Gist go as expected?

Yes

Would you buy Gist again?

Yes

Gist is well suited for you if you want an all-in-one solution or a good starting point for managing your customer relational management. Once you get established, you may want to move off the platform, but it is a killer deal to get you started.

Gist Feature Ratings

Real-time messaging
9
Chat notifications
9
Prospecting
9
Chat-based scheduling
7
Ticketing system
6
Third-party integrations
7
Chat widgets
8
Chat transfer
8
Chat history and transcripts
9
Chat reporting
9
Chat and web analytics
9