Overall Satisfaction with GoDaddy
GoDaddy is our "go to" hosting provider for our clients, as well as our own business sites. The up time is terrific, (I'd argue close to 99%), and the support is terrific as well. Website setup is easy (quite a bit easier over the last year, versus 8 years ago) when it comes to WordPress website initiation. When our clients have email account needs, or SSL certificate needs, we can always call GoDaddy support to help us quickly set up those accounts. Once or twice over the last eight years, we have had a malware situation on our hands, and GoDaddy again was able to work with us to quickly assess the issue and offer a quick solution. I even have my specific GoDaddy specialist I can call when I need specific help.
- Near 100% up time.
- 24 hour customer support.
- Great deals on hosting and domains (especially for new clients).
- Full range of services, including hosting, domains, email, SSL, Outlook, Microsoft.
- The dashboard, revised for simplicity, is hard to navigate for folks like us that need to easily find DNS settings and be able to change specific aspects of hosting and domains.
- GoDaddy sends out emails to my clients telling them they are using up all the allotted memory for the site and suggests they up the hosting package. I am not sure this is true, as my client sites generally do not have considerable amounts of web traffic.
- I'd like to see a tier of GoDaddy representatives that are for professional questions and problems.
- GoDaddy allows us to focus on the client's site, instead of hosting and domains. This has been a plus for our business.
- The negative impact, if any, is that clients sometimes feel like they can just handle things themselves because we make it look so easy to work with GoDaddy.
- Nearly 100% of our website clients are hosted on GoDaddy.
We tried putting one of our internal sites on Namecheap hosting. So far, it's fine. We don't have a lot of traffic to that site anyway, and aren't really needing much in the way of extra services. We primarily use Namecheap for SSL certificates, but GoDaddy is proving to be an easier solution there as well for our GoDaddy hosted sites. GoDaddy just provides more services and better interface for what we are doing.