Go to GoDaddy for basic service
February 22, 2019

Go to GoDaddy for basic service

Ruby Javaid | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoDaddy

GoDaddy is used by some of my clients to either purchase domain names or web hosting. Some have also chosen to utilize GoDaddy's email services as well when they want something a little bit more professional than Gmail. Overall, GoDaddy gets the job done—for those using the company for all of their services, everything is in one place, which is nice.

Pros

  • Customer service is pretty quick and can usually resolve any issues that crop up.
  • Web domain registration is quick and easy, so is searching for a domain to purchase.
  • Relatively low cost for most of its services.

Cons

  • The dashboard for domains is clunky and dated looking. Some of it is hard to navigate through and find what you're looking for. Definitely takes a learning curve and might be complicated for those that are not familiar or particularly tech-savvy.
  • Free private registration is not offered with domain purchases like it is with other companies I have purchased domains from. Privacy is important, especially as a WHOIS search will give you the registrar's home address, phone number, and email. I'd rather not have that info out there, for myself or clients.
  • Hosting services can be hit or miss. I've had clients get hacked on their servers whereas I haven't had that happen with other companies I've used. So perhaps they are less secure than others.
  • Takes more time for me to do things in the dashboard because of the clunky design and it's sometimes hard to find things.
My clients typically select GoDaddy because it's the most well-known brand/company to them. They've seen it advertised everywhere so that's what they tend to go for. I don't typically choose them for my own purchases or recommend them to clients. I would describe GoDaddy as just a really average basic service and feel that there are better options out there.
If you just need to purchase a domain and don't care about private registration and want to use a company that is well known like GoDaddy, then GoDaddy is a good place to start. Some of the email services seem decent too and my clients have not had any complaints about those. Hosting seems less secure so maybe I would veer away from that.

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