Gong.io makes me better at my job!
Anonymous | TrustRadius Reviewer
February 06, 2018

Gong.io makes me better at my job!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gong.io

Gong.io is currently being used in all interactions with prospects and customers. Recently, the company started using Gong.io in a number of our internal meetings for sake of ease in distributing the recordings for those who may have been absent. We can easily transcribe calls, provide recordings to the customers, receive feedback from management, and improve our skill set by leveraging the technology.
  • Easy to use and implement for recurring calls.
  • Easy to distribute recordings. No more converting files or uploading to Dropbox, Google Drive, etc.
  • Easy to solicit feedback internally and therefore improve skill set.
  • The transcribing can use a bit of work. I understand it's not easy to do, but occasionally there are paragraphs at a time that make little to no sense, unless you were on the call / in the meeting.
  • The video is often a bit grainy. Typically this isn't an issue if you understand the context of what's taking place on the call, but if you're attempting to read anything that's not size 28 font on a PowerPoint slide, then good luck.
  • The recordings typically reflect all of the individual lines that are dialed into the calls, but they do not differentiate between multiple people on the same line. Better voice recognition could likely identify how many folks are actually participating in the meeting, making it a bit easier to sift through the recordings for the bits of information that you're looking for from a particular individual.
  • Improved the way we distribute meeting recordings. Far more efficient using Gong.io
  • Improves skill sets by self-evaluation or 3rd party feedback
  • Enables absent attendees to revisit the meeting and get information retroactively
Reporting isn't really a function that I use personally. Management likely leverages the data to track activity and create reports on individual talk time to sharpen sales skills.
Areas in which Gong.io is well suited:
  • Call coaching
  • Self-evaluations
  • Referencing calls retroactively
  • Creating a repository of internal meetings
  • Distributing calls across your client base