Gong.io - Great tool for note-taking, self-review, and peer learing
May 16, 2018
Gong.io - Great tool for note-taking, self-review, and peer learing
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Gong.io is used to record calls so we can take better notes and review our performance on the phone. It's primarily used by the sales department. The primary value of Gong is that it gives us the opportunity to better review our calls and really drill down into areas where we might need improvement. This has proven to be an invaluable part of our development as sales professionals. Furthermore, Gong allows us to listen to calls so we can go back, take more in-depth notes, and ultimately better relate to our prospects and fulfill customer needs. It's a great tool that I'd recommend to any organization that relies heavily on phone sales.
- Usability - It integrates into our meeting software seamlessly and works in the background, not requiring any work or direction from the user. Makes it very simple and easy from a user perspective.
- Functionality - Records calls in good quality and offers speech analysis which highlights certain key words or filler words.
- I think they could make it a bit simpler to upload a recording made on another app or software to the Gong system. This is possible, but it isn't immediately clear how to do this.
- Though it happens pretty quickly, having the completed and analyzed recording sooner after the call would be nice. It sometimes takes 20-30 minutes to get the email notification that your recording is ready for review. Again, not a big problem at all, but would be helpful.
- Training/Development - The recordings are invaluable educational material and give us the opportunity to review ourselves and learn from others. Especially the highlighting of key words and filler words gives you more insight into what's actually taking place on a call.
- Note-Taking - Again, the tool makes note-taking much better. You can go back and listen to a call and drill down on key topics since certain words are highlighted.
I've only used Evernote as a comparison tool, but it's very limited compared to Gong. It records, but doesn't sync with our meeting program as far as I know and also does not offer the rich speech analysis that Gong does. Maybe most importantly, there's no library of calls in Evernote to review. The library of calls from numerous people on the team makes it easy to learn from others.
I'm not sure about reports.