I don't know how we worked WITHOUT Gong.io!!!
January 31, 2020

I don't know how we worked WITHOUT Gong.io!!!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Gong.io is currently used by our Sales and Client Success department. It's a tool that helps us with not only with call recordings, but allows us to gain insights on call details.

Pros

  • Tagging specific keywords in Gong.io
  • Being able to comment and leave feedback on calls

Cons

  • The transcripts it provides, although great, can be a bit better.
  • I don't have specific numbers, however, being able to dissect a call and see opportunities on where it could be improved would have a positive impact over time.
Our CSD is excellent!

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong.io is great for sales because it breaks down the call by specific topics and you can easily (and quickly) see how much it was talked about. Being able to leave feedback for a rep is extremely helpful. I also like that you can search for a specific topic on calls, get a transcript of the call within seconds of it ending, and look at an account and see a timeline of all of the communication that occurred.

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