Gong.io Review
Updated January 16, 2020
Gong.io Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Gong.io is being used in our commercial and field sales teams. It is only being used within the sales arm of the organization, however, there is a plan of extending it to the customer success, support, and launch teams to give them more insight into the customer's buying journey. It allows us to keep track of calls with our customers and identify key insights throughout the buying process.
- Recording your calls and provides an easy interface to skip throughout the call
- Provides actionable insights into the calls
- Archives all of the calls allowing you to access them whenever you need
- Instead of saying certain stats are against industry-standard, giving some sort of deviation to the industry standard as it relates to call statistics
- Transcribe text better. I often find words completely out of context
- Stop sending me an email about my recorded calls every morning
- Gong.io has allowed me to send recordings of both calls and demonstrations to our clients.
- Gong.io has allowed me to become better as a sales rep to go back and listen to my calls.
- Gong.io has allowed my managers to go and listen to key parts of the conversation of a deal to better forecast the business.
I look at my calls and the average statistics as it relates to those calls. These reports partially meet my needs. While it is useful to know I am doing well against the industry average, I would like to go further than that and see how far my deviation from that industry average is.