Gong has transformed how we provide feedback and learn from calls
January 25, 2021

Gong has transformed how we provide feedback and learn from calls

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Gong allows us to learn from each other, provide coaching and document calls for customers in a really simple way. We use it to share product insights with the team, to review before following up by email to ensure we can be hyper-personalised in our responses and to document best practice for new joiners.
  • Deal overview - see all deal comms in one place (recordings and emails).
  • Coaching - Automated coaching provides great insight, and personal coaching allows colleagues to feed back on and learn from each call.
  • Sharing snippets - Share the call with customers for them to distribute internally to those who couldn't make it.
  • Audio transcription - this is great in theory but some of the transcripts are way off, sometimes to comedic effect.
  • Ease of finding calls of colleagues who are not the core sales rep (e.g. Sales Engineering).
  • Made the sales and sales engineering teams much better and providing feedback to each other. We have been able to suggest next steps to each other that help us build business cases and close more deals.
  • Reducing repetitive demos when not all stakeholders can attend by sharing the demo recording with the customer.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

HubSpot CRM, Microsoft 365 (formerly Office 365), Zoom
Gong is great for sharing demo recordings with clients, for internal learning and for helping to review business pains during the sales process to help build the business case