Gong is great - I use it often
June 15, 2021
Gong is great - I use it often
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Multiple departments use [Gong.io] for many reasons. Chiefly, we use it to be able to monitor customer interactions, and to give feedback to our sales and success reps about those interactions. Also, there are many other features that are useful. Scoring calls, and transcripts (text notes provided via the recording so that you can focus on the call, and not taking notes).
Pros
- Transcripts for call notes
- Call scoring and commenting
- Listening to/monitoring calls for QA and training purposes
- Call organization so that you can create a library of knowledge
- Indicators of who is taking up the talking time
Cons
- The navigation bar on the video is placed a little funny. I find myself moving my mouse and accidentally fast forwarding the video with some frequency.
- Recorded calls
- Transcripts
- Call scoring
- Library of calls (organizing calls)
- Call quality
- Training
- Feedback facilitation
I've used other call monitoring products in the past such as Click 2 Coach, and others. I find [Gong.io] to be easy to use. I can search and find what I'm looking for, or I receive emails that tell me a call was recorded, and I get that little prompt to go listen to it. Also, this has been an invaluable training tool as it lets you organize your recorded calls. We also use transcripts and call scoring often. In short, this is a complete solution.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
Please log in to join the conversation