Gong changed the way I operate as a seller
June 15, 2021
Gong changed the way I operate as a seller
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
[Gong.io] is used by the Sales team at Box. It is used in a couple different ways - one for review of past calls by a rep in order to ensure capture of all important information. It is also used for coaching by managers especially with new and recently promoted reps. Also as a new rep is onboarding, [Gong.io] is leveraged to listen to other teammate's calls to understand how they approach a particular situation.
- Providing statistics and metrics from each call and aggregated for a user
- Transcribing calls for faster review
- Recording for customer review
- Transcription accuracy could be improved
- Clients are sometimes wary to be recorded so I think the landing page prior to call could be enhanced to make them feel more comfortable (and understand that the recording will be available to them after)
- Call sort - I wish there was a better way to understand the content in the call from the call list before clicking into the actual call (in terms of saving time - I feel like sometimes I have to go into the actual call to really understand what it is)
- Call recording
- Call transcription
- Made it easier to listen to other teammates calls without having to be on the actual call itself
- Provides direct opportunity for manager feedback which is helpful especially as a new rep
N/a - I was not involved as an evaluator or decision-maker for [Gong.io] at Box.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes