Gong changed the way I operate as a seller
June 15, 2021

Gong changed the way I operate as a seller

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

[Gong.io] is used by the Sales team at Box. It is used in a couple different ways - one for review of past calls by a rep in order to ensure capture of all important information. It is also used for coaching by managers especially with new and recently promoted reps. Also as a new rep is onboarding, [Gong.io] is leveraged to listen to other teammate's calls to understand how they approach a particular situation.
  • Providing statistics and metrics from each call and aggregated for a user
  • Transcribing calls for faster review
  • Recording for customer review
  • Transcription accuracy could be improved
  • Clients are sometimes wary to be recorded so I think the landing page prior to call could be enhanced to make them feel more comfortable (and understand that the recording will be available to them after)
  • Call sort - I wish there was a better way to understand the content in the call from the call list before clicking into the actual call (in terms of saving time - I feel like sometimes I have to go into the actual call to really understand what it is)
  • Call recording
  • Call transcription
  • Made it easier to listen to other teammates calls without having to be on the actual call itself
  • Provides direct opportunity for manager feedback which is helpful especially as a new rep
N/a - I was not involved as an evaluator or decision-maker for [Gong.io] at Box.

Do you think Gong delivers good value for the price?


Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?


[Gong.io] is well suited - onboarding new reps. New reps are able to listen to teammate [Gong.io] calls and takeaway best practices.
Manager coaching - managers can provide call feedback aligned with the exact time it occurs in the call. Makes it easy to understand feedback without having to have a separate conversation.

Less appropriate - privacy conscious customers are often wary of having a recording of their call even if they can have access to it later on