Love [] for CSMs!
August 17, 2021

Love [] for CSMs!

Samantha Nolte | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

[] has been so helpful for our Customer Success Team! As a CSM it is so much easier to remember what action items I promised the customer. It has been super helpful for training and collaboration across the team. Lastly, it has also helped cross-departmental collaboration because I can use it to listen to sales call to make the transition smoother, to send the product team feature requests, and the support team bugs.
  • Summarizing action items
  • Reminds me of my calls for the day
  • Detects mentions of important words like competitors
  • It will not work in a last minute meeting
  • Search across the transcript could be improved
  • Sharing
  • Analyzing call
  • Has made people's lives easier

Do you think Gong delivers good value for the price?


Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?


Would you buy Gong again?


[ is] very helpful for all customer calls whether its onboarding, check-ins, renewals, etc[.]