A Great Value Add
August 17, 2021
A Great Value Add
Score 10 out of 10
Overall Satisfaction with Gong.io
[Gong.io] is a great resource for our team, as it is used to record important phone calls and drive efficiency across the follow-up process as well as additional metrics like transcript tracking and limited call sharing. Many of our users use it multiple times a day, and it's become the go-to product for our organization's call tracking needs.
- Highly effective call recording and sharing capabilities
- Accurate transcripts that highlight real-time action items
- Proactive communication options including follow-up notifications and suggested calls to reference
- I don't have a lot of critical feedback, but transcripts continuing to get more accurate and refining action items as a result would be a great future improvement.
- Call tracking
- Call recording clipping and sharing
- Action Items tracking
- Streamlined call sharing process
- Action Items help create accountability
- Call recordings allow for continued research and improvement for future customer interactions
Gong.io offers the most robust recording and analysis possible. It allows users to individually revisit calls and to also use those calls to interact with customers on a regular basis. Gong.io is our organization's choice product because it offers recording, tracking, analysis, and proactivity all in one central location.
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Gong.io is very well suited to call tracking, call recording, and all of the follow-up details. It is not itself a CRM or a central database for client or contractual information, but it does provide the best infrastructure for tracking customer interactions and building a platform for future interactions. It is an ideal historical source for calls, and functionality in the last 10-12 months alone has continued to evolve and improve.