GoodData Your go-to BI Solution
October 21, 2025

GoodData Your go-to BI Solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoodData

I work with [...] team and we use GoodData as our BI partner. This collaboration has been for several years now. We push the contact centre metrics to GoodData and our customers use this to optimize their contact centre operations. We have several highly valued customers which rely heavily on GoodData.
GoodData provides us a Business Intelligence service. This lets us focus on generating useful metrics but not worry about building a BI solution. This helps our customers to track their contact centre operations.

Pros

  • Ability to create custom metrics
  • The UI is very easy to use with drag and drop
  • Useful UI to onboard anyone easily

Cons

  • Introduction of AI capabilities
  • Easier migration to GoodData Cloud
  • Enhances our Contact Centre portfolio and makes our product usable by customers of all scale
  • High latency has led to some customer dissatisfaction but has improved a great way over the last year.
Based on customer feedback and also feedback from internal dev and support teams and also my personal experience using it.
It took like an year but with the detailed public documentation further enhancements were also very fast.
The creation of custom metrics helped us see different aspects of data. Different types of visualisation helped our customers and also our sales team to give demos to customers.

Do you think GoodData delivers good value for the price?

Yes

Are you happy with GoodData's feature set?

Yes

Did GoodData live up to sales and marketing promises?

Yes

Did implementation of GoodData go as expected?

Yes

Would you buy GoodData again?

Yes

Very easy to use UI which makes our customers of different personas to easily use it. The ability to create custom metrics helps our customers to use the solution the way they want and desire. Easy onboarding and detailed public documentation helps developers as well. API documents are also well drafted and support team is always helpful.

GoodData Feature Ratings

BI Platform ()
Not Rated
10.0
Customizable dashboards
10
Report Formatting Templates
10
10.0
Drill-down analysis
10
Formatting capabilities
10
Report sharing and collaboration
10
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
Pattern Recognition and Data Mining
10
7.5
Multi-User Support (named login)
5
Multiple Access Permission Levels (Create, Read, Delete)
10
10.0
REST API
10
Javascript API
10
iFrames
10

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