The Connector - Google Hangouts
May 26, 2020

The Connector - Google Hangouts

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts (Classic)

I have been using Google Hangouts for a long time now, I find it very reliable because first of all it is easy to use, and while emailing you can sidewise have chat with your colleagues, friends, etc. Other then this you can send files, documents, images, and videos as well. You can do screen sharing and video calling with the clients, colleagues, friends, and family members.
  • Screen sharing.
  • Video conferencing.
  • Chatting.
  • Emojis.
  • Sending documents.
  • They should allow you to connect more than 100 people at a time.
  • A news feed should be there.
  • Fewer people at a time.
  • Video quality is low.
  • Zoom
Zoom allows us to connect to a large number of people but personally I face problems while using Zoom on the mobile phone, it needs a high-speed network and lags too much. While on the other hand Google Hangouts is lite and easy to use on mobile phones, it's easy to connect and the app doesn't stop or lag too much.
It is easy to use and helped to connect with people from different places at a time. I liked this app because it provides screen sharing, audio conferencing, call recording features, etc . While Emailing or using Gmail we can chat with anyone. There are lots of emojis that excite me more.

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Hangouts (Classic) go as expected?

Yes

Would you buy Google Hangouts (Classic) again?

Yes

What I most like about Google Hangouts is its simple features which are easy to learn and use. With just one link you can connect to a large number of people overseas. You can send files, images, and videos, etc. What I dislike or the feature that I see as less appropriate is its representation. There should be a news feed that will make it more effective.

Google Hangouts (Classic) Feature Ratings

Multi-level Interactive Voice Response (IVR)
8
User templates
9
Call reports
8
Directory of employee names
9
Answering rules
8
Call park
9
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10