Replacing Hangouts with Google chat
Ignacio Cruz | TrustRadius Reviewer
Updated January 22, 2020

Replacing Hangouts with Google chat

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Hangouts

We were using Google Hangouts across all the organization. The idea was to communicate with our teammates easily with questions and doubts that didn't have to be delivered by mail. It was intended to be for more casual conversation and maybe some questions that just required a confirmation. Discussions and important topics were done within mail or meetings.
  • Casual chatting
  • Promoting conversation between teammates
  • Images, gifs and emojis.
  • Group chat
  • Topic conversation
  • Search for some message
  • Messaging without interruptions
  • Have to use mail or meetings when needing to address a big group
  • Fluent conversation with teammates
Slack is much better than Google Hangouts since it lets you have group conversations, having threads within a same conversation and integrating with lots of apps for making the work more fluent. Actually I would recommend trying Google chat that has some features that are similar to Slack but is free of use (and it lets you search for old messages).
Google Hangouts is well suited when you are using the Google suits platform in all the organization. This way you can connect all your employees in one platform so that they can communicate easily.
The problem is that it does not work well when you are trying to talk with a big group about a specific topic. The Google chat application is good for this, and replaced the whole chat for the company.

Google Hangouts (Classic) Feature Ratings

Multi-level Interactive Voice Response (IVR)
2
Call reports
8
Directory of employee names
6
Call recording
5
Call park
6
Call screening
7
Message alerts
5
Video conferencing
9
Audio conferencing
9
Mobile app for iOS
Not Rated
Mobile app for Android
5