A great tool for instant messaging, not much more.
April 22, 2021

A great tool for instant messaging, not much more.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts (Classic)

[Google Hangouts (Classic)] is used as the main form of communication between coworkers. It reduced the use of emails for short and quick communication between 2 people or small groups.
  • Ease of use
  • Ability to create groups
  • File sharing systems
  • Ability to use apps and web based
  • It could use more integration with calendar
  • Better notification setting for web based solution
  • Should allow to have the ability to withdraw messages
  • File Sharing
  • Instant messaging
  • Smart phone app
  • Improved internal communications
  • Reduced unnecessary emailing
  • Reduced response wait time
Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.
As a basic instant messaging communication tool it does what it promises but if the plan is to obtain a robust solution with diverse features of communication, and plenty of customization and integration options then it is not the way to go.

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[Google Hangouts (Classic)] is a great solution for an organization with a lot of interaction between co-workers, and the need for immediate responses. It is a good solution as well to include external users customers, consultants, etc, if they are using the google ecosystems.

Google Hangouts (Classic) Feature Ratings

Not Rated
Message alerts
Video screen sharing
Instant messaging
Mobile app for iOS
Mobile app for Android