Google Voice - a robust tool for text and voice communications
October 18, 2018

Google Voice - a robust tool for text and voice communications

Lucas Heart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

My company does not use Google Voice; however, I have loved Google Voice for personal use. A single number that rings to multiple devices and locations means I can manage my communications no matter where I am.

Pros

  • Single phone number - rings to multiple communications
  • Free text messages (uses data)
  • Rich search history - every text message is saved and searchable

Cons

  • Google recently updated the Google Voice app for iOS, and it works much better.
  • The Chrome extension doesn't integrate with Hangouts (or if it does, the integration is confusing).
  • We do not use Google Voice for business.
I have not evaluated other products.
Desktop texting - there's so much value in the ability to use a keyboard to type text messages. Integration with Chrome is also excellent.

Google Voice Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
10
Call reports
Not Rated
Directory of employee names
Not Rated
9.3
Answering rules
7
Call recording
10
Call park
Not Rated
Call screening
10
Message alerts
10
VoIP system collaboration ()
Not Rated
8.0
Mobile app for iOS
8
Mobile app for Android
8

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