Great
September 21, 2019

Great

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

I use Google Voice occasionally for personal use primarily, but also for reaching out to potential clients. I don't understand some of their policies and have been blocked from usage because they've said Ive used it for bulk messaging, so I probably need to get on the corporate version of the platform.
  • Identity protection
  • Buying and selling
  • Communications
  • Letting people use their platform freely
  • Policy
  • Easy use
  • Free
  • Reliable
They're the best free platform if you ask me. It's a great way to have a second number that you use for BS and other types of stuff that you don't want your real number signed up for and you don't want to get spam calls to your real number.
I really can't complain, as Google Voice is completely free, so it's really a good service based on the price. There are other platforms out there that do similar things but at this point, Google doesn't really put out bad products and it's very reliable and works very well, so I think it's great.

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

It's really well suited for a situation where you don't want to use your actual phone number for something. Like, Craigslist buying and selling, or any kind of blast type text messages to potential clients. It works well as you'd expect from Google these days.

Google Voice Feature Ratings

Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
8
User templates
7
Call reports
6
Directory of employee names
8
Answering rules
7
Call recording
7
Call park
8
Call screening
7
Message alerts
5
Video conferencing
8
Audio conferencing
7
Video screen sharing
7
Instant messaging
7
Mobile app for iOS
8
Mobile app for Android
7