Google Voice has helped our company in many ways.
April 14, 2021

Google Voice has helped our company in many ways.

Joshua Day | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

Every sales person has a Google Voice Number, even the Vice President of Marketing and Sales. We use the iPhone App, as well as the Google Chrome website. I even made a desktop app that I can open in a separate icon on my toolbar for ease of use. We use it daily and highly recommend it.
  • VOIP
  • Call Forwarding
  • Free Calls to US and Canada
  • Inexpensive calls to other international phone numbers
  • Texts and voicemails go to email and Google Voice app, they could go to my iPhone messaging and voicemail apps. Missed calls do show up in Phone app recent calls though.
  • Making it easier to purchase international calls. You have to add money in settings.
  • That's about it.
  • Made hundreds of calls for free
  • Incoming calls go to my cell and laptop if I am in office
  • Copy/paste phone numbers to call is very efficient

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Microsoft 365 (formerly Office 365), Claritysoft, Salesforce CMS
When you set up Google Voice, you pick from a list of numbers, and you can forward to other numbers such as your cell phone. This has helped me personally when I changed cell phone numbers since adopting this software, and I am very glad that I did because I was able to keep my Google Voice Number on my business cards and email signature while just simply redirecting the forwarding phone number to my new cell phone.

Google Voice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
User templates
Not Rated
Call reports
8
Directory of employee names
Not Rated
Answering rules
10
Call recording
9
Call park
Not Rated
Call screening
10
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated