Item: Google Voice
Rating: 10
Author: Reagan Reed

Use Cases and Deployment Scope

Google Voice is being used by our Sales department for calls all day long. The vice president of our company also uses Voice. It eliminates clients or potential clients from having my real cell phone number, which I like very much.

Pros and Cons

The app is amazing.
Texting is also very easy through the app.
It is basically having a second phone number and the voicemail connects to your regular phone number's voicemail.

I think Google Voice needs to make it easier to purchase international calls.
I think it would be great if the text messages would link to your phone messages. Not just on the app.

Return on Investment

Some employees are very sensitive when it comes to giving out any personal information to a client. This phone number eliminates that.

Key Insights

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Other Software Used

Claritysoft, Microsoft 365 (formerly Office 365)

Likelihood to Recommend

I absolutely love the Google Voice app. They have made it so easy to make calls and to receive calls. I also really like that I do not have to give my personal phone number out to all of my clients. One thing I think needs improvement is texting. I wish that it could link to the texts on my actual phone. Other than that, I really enjoy it.

Google Voice is the BEST!!!!!

Overall Satisfaction with Google Voice