Google Workspace is fabulous. (But read the whole review anyway.)
May 12, 2021

Google Workspace is fabulous. (But read the whole review anyway.)

Dana Friedman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Workspace (formerly G Suite)

The core of our [Google Workspace (formerly G Suite)] use revolves around GMail, Google Drive, Contacts, Calendar, and for me, the admin portal. We primarily assign drive letters were set up shortcuts so the Google Drive users can get to documents stored on Drive using their desktop applications rather than the Google equivalents. While Google Docs, Sheets, and the others are OK, most users are accustomed to Microsoft Office, or other desktop products. We recently switched to Google Voice, and it has made a huge, positive difference! Getting notifications of voicemail and e-mail, including a (not 100% perfect, but pretty close to it) transcript of the message is very helpful. Being able to forward more than one phone number's messages to a primary e-mail address is also very helpful. These various tools when used together make for very productive collaborative environment, but also does well for the person working alone.
  • Integration of Google Voice with contacts
  • The entire suite of product being available, and being able to interact
  • Storage and sharing with Google Drive
  • Gmail's easy to use flexibility and extended functionality
  • VERY good and attentive support 24/7
  • Very sophisticated, and relatively easy-to-use mail administration. (To me) It seems far more straightforward than Exchange.
  • A single Google Workspace user should be able to have more than one Google Voice phone number (ideally)
  • At times, Google Meet seems a little clumsy (but I think they're about to address that with the new release...It may or may not be better. Who knows? :))
  • Some screen layouts are a tad clumsy, but they are sufficiently malleable that once one gets the hang of it, one can customize the environment quite a bit.
  • A viable (for small business), relatively-inexpensive, virtual desktop that would include/could include a Windows license or, at least close-to-perfect emulation.
  • It would be great if there was accommodation for those who send out a great deal of mail in a given day. Not everyone who does that is a spammer. Although, by Google standards, and relative to some others, Google allows for sending out a good bit of mail, for those who do mass volumes and would prefer not to have their own mail server, it would be good if Google could find a way to accommodate them.
  • Integration of contact-related apps with Google Voice
  • Flexibility in sharing in Google Drive
  • Much more practical/efficient use of landline phones integrating with wireless and other work environments
  • For me, the GMail client is so much more efficient than any desktop application
  • Microsoft 365 (formerly Office 365)
They are different. Over the years, one has had better support than the other. Google support is good, there have been times Microsoft support was awful, and times when it was significantly better. For me, Outlook is just a drain on resources. Word is that my primary word processor anyway, so I don't feel like I'm losing much. SharePoint seems capable of a lot, and exchange certainly is capable of a lot, but it requires so much configuration, even for a small business, that return on investment seems quicker and easier with Google Workspace. For those who absolutely need a completely Microsoft environment, Office 365 has that, Google Workspace does not. Still, I prefer Google Workspace over Office 365.

Do you think Google Workspace delivers good value for the price?

Yes

Are you happy with Google Workspace's feature set?

Yes

Did Google Workspace live up to sales and marketing promises?

Yes

Did implementation of Google Workspace go as expected?

Yes

Would you buy Google Workspace again?

Yes

[Google Workspace (formerly G Suite) is well suited for] a small business with a staff that is very closely connected to one another, who share a great many resources, but who may not need a full-blown file server on premises. Any group of people working remotely from each other, needing to collaborate, do conference calls or the like, share information.

An office transitioning from a hard-core Windows environment, with an on-premises Exchange Server, high-end Windows servers, anything that requires very tight integration with Microsoft Office applications, or just prefers the Microsoft way of doing things, would not be a good prospect.