Item: GoTo Meeting
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use GoTo Meeting as an alternative to our Zoom service both for internal and customer-facing calls. Our Primary service switched from GoTo Meeting to Zoom during the pandemic but we have kept GoTo Meeting as well for now. Since our company went remote for the entire pandemic, a tool for internal communication that could be used by a variety of functions (sales, IT, etc) was needed.

Pros and Cons

Video Conferencing
Annotation tools
Uptime

Pricing
Chat capabilities

Return on Investment

I am not sure on that as I was not the decision maker on its use

Alternatives Considered

Zoom

We have previously either purchased or just used several platforms such as Zoom, BlueJeans, etc. We are currently also using Zoom, in a very similar (and pretty rudimentary) way, and the main reason why we mainly use Zoom is that it is more widespread with our customers and, as far as I know, pricing.

Key Insights

Do you think GoTo Meeting delivers good value for the price?

Not sure

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Meeting go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Meeting again?

Other Software Used

Zoom

Likelihood to Recommend

GoTo Meeting gets the job done as to the basics, and to be honest, that's how we primarily use it. For us, it's just the basic video conferencing calls, reliability/uptime, annotation tools, as well as just a couple more features such as backgrounds, cloud storage, etc. We also mainly use it via the app, and not the browser or a dedicated app, as our needs are not particularly to be on the go. We would love for the transcription to be available in more languages, but as our market is quite small, it is understandable that it is not.

Efficient and reliable online Meeting tool

Overall Satisfaction with GoTo Meeting