Great and Good product
September 20, 2022

Great and Good product

Dwayne Cox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We use GoTo Resolve to remote into our user's computers to resolve computer issues. They call or chat with us and if we can't solve it in a chat or email we remote into their computers to resolve the issue they are having. We install software and uninstall it as well and we take screenshots of the issue to send to a higher team.
  • Getting a screenshot
  • Viewing the users computer
  • Taking full control of their computer
  • It is fast
  • Name
  • More options
  • shorter web page name
  • Great program
  • No issues with it so far
  • Keep up the good work
I give GoToResolve a 10 because I never had a problem connecting to any computers, taking screenshots or chatting with the employee or user. I love how fast I can connect to the user's computer. I love the fact that I can control the computer from where I am and not have any issues.
The impact that GoTo Resolve has had on our organization is a great one because it helps us to be able to remote into a user's computer and fix their issues that we can't fix over the phone by walking them through different issues that they are having.
Well, GoTo Resolve is one of the best remote services and it is easy to use. I really like it and would recommend it to anybody that would want to have a good remote service to fix computers, servers,s, and other IT devices that need to be fixed remotely.

Do you think GoTo Resolve delivers good value for the price?

Not sure

Are you happy with GoTo Resolve's feature set?


Did GoTo Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Resolve go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Resolve again?


I was able to log in or remote into a user's computer to take a look at their ABMU log-in issues. I took some screenshots and I helped them put in a support ticket to ABMU Support Team. They will have to wait on ABMU Support Team to reset their ABMU password.