Item: GoTo Webinar
Rating: 8
Author: Doug Marchand

Use Cases and Deployment Scope

I use it as a virtual meeting tool. I am able to share diagrams and drawings and have other participants interact. My next project is for training using the company's email services. I have several remote users and this will allow me the ability to give them the training resources without the expense of bringing them to the office.

Pros and Cons

Allows multiple people to take control of the training
Gives the operator the ability to upload documents for the participants
Makes it easy for the participants to login and join the training
Questions are easily seen and allows organizer the option to answer immediately or wait until it is appropriate

The analytics are cumbersome
I have not used the recorded presentation mode
Pricing structure is high

Return on Investment

We have it as a group of feature already being paid for
Outside training resources are costly and this is as effective
Users are less frustrated by unanswered questions and have a better sense of the applied technology
Downtime and repairs are reduced because of empowered employees through training

Usability

There are many other options available for this type of use. I am fortunate to already have this tool available to me. Once I started using it, I can definitely say that it has made a difference in having support tickets for email and cyber security issues. Again, I have it included as part of a subscription, so I did not have to research a product like this.

Alternatives Considered

Zoom Webinars

I think both have very similar feature sets. Their respective subscription prices are about the same. I use the GoTo products and I am familiar with the GoTo ecosystem. Zoom has done a great deal, in the past two years, to address security. Either product gets the job done ultimately.

Key Insights

Do you think GoTo Webinar delivers good value for the price?

Yes

Are you happy with GoTo Webinar's feature set?

Yes

Did GoTo Webinar live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Webinar go as expected?

Yes

Would you buy GoTo Webinar again?

Yes

Likelihood to Recommend

I use GoTo Webinar to train others in cybersecurity situations. I am able to prepare my training using digital media that the participant can download and review at a later time. The information is still available during the presentation, but also available after the presentation. I am not a marketing expert, so I use the resources I have to help my user base.

The GoTo of Webinars

Overall Satisfaction with GoTo Webinar