GoTo Meeting Meets My Needs
Updated August 21, 2024

GoTo Meeting Meets My Needs

Charlie Walsh | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Webinar

I help set up, host, or otherwise provide backup for webinars. We aim for one webinar per quarter and invite our customers to attend to learn about what’s new with our software, provide important information about different areas of the business, and more.

Pros

  • Registration
  • Metrics
  • Webinar recording

Cons

  • More robust reporting
  • Through polling we were able to collect leads for our BDR team to follow up with.
Sometimes navigation isn’t as intuitive as I would like.

Do you think GoTo Webinar delivers good value for the price?

Not sure

Are you happy with GoTo Webinar's feature set?

Yes

Did GoTo Webinar live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Webinar go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Webinar again?

Yes

GoTo is great for when you need to provide a lot of info to a wide audience. They make it easy to collect info from attendees live as the webinar is in progress. However, we regularly experience one issue or another. In a recent webinar, we weren't able to launch the webinar due to it not working well with our VPN. We've used others with no issue, but this resulted in a catastrophic showing for us.

GoTo Webinar Feature Ratings

9.0
Audience polling
9
Q&A
9
6.0
Dashboards
6
Data exportability
Not Rated
8.0
High quality audio
8
Mobile support
Not Rated
8.0
Participant roles & permissions
8
Confidential attendee list
Not Rated
8.0
Branding options
Not Rated
Integration to Marketing Automation
8
9.7
Calendar integration
9
Record meetings / events
10
Slideshows
Not Rated
Event registration
10

Using GoTo Webinar

Unsure of the number, but generally customer marketing, product marketing, and growth marketing are the teams that run webinars with GoTo most often.
We have no in-house support for GoTo.
  • Promotional webinars for customers
  • Informational webinars
  • Prospect-centric webinars
  • We were able to use a poll to gather contacts for Sales to follow up with
I'm not involved in that process.

Evaluating GoTo Webinar and Competitors

GoTo Webinar Support

ProsCons
Good followup
Knowledgeable team
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
Yes - We contacted after the issue occurred, so the resolution was more getting an explanation as to what happened and what to do to avoid it in the future. They were able to answer fairly quickly.
The technical support person knew what they were talking about.

Comments

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