GoToAssist - Good but not the best
Rob Rotundo profile photo
November 14, 2017

GoToAssist - Good but not the best

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToAssist

We used gotoassist to remote control our client's computers when we needed to do remote support. It saves us from having to roll a tech every time there is an issue. We had about 10 techs using it and it worked well. The biggest issue it addresses is like I said, not having to roll a tech.
  • Allows for pretty much full control over the user's PC.
  • Allows to reboot and reconnect automatically.
  • Allows booting into safe mode.
  • Sometimes, it was cumbersome when trying to get a non-skilled user to connect. There were too many clicks.
  • Sometimes UAC gets in the way and it's hard to get full control.
  • Sometimes the reboot and reconnect option didn't work.
  • It saved us a lot of money because we didn't have to roll a tech.
  • It was an expensive solution, and with other solutions out there, we no longer use it.
  • Overall it was a positive thing and we used it for years.
They are all very similar, but for us it came down to price. Gotoassist was very expensive and when we went to ScreenConnect, it was much cheaper. It was almost half price. For medium to large business, it probably makes sense as you can get bulk pricing, but for a smaller MSP or smaller company, probably not the best option.
It's good for small businesses, although there are a lot of other competitors out there now. This got expensive for 10 users. Some smaller companies have cheaper alternatives. Or if you are an MSP, a lot of MSP softwares now have remote control built into their solution. It's probably more suited for a larger company.

RescueAssist Feature Ratings

Screen sharing
7
File transfer
8
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
7
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
7
Remote Active Directory® management
7
Centralized management dashboard
7
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated