The number 1 remote support tool!!!
Patrick Cook | TrustRadius Reviewer
February 05, 2016

The number 1 remote support tool!!!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Pro Edition

Modules Used

  • Strictly used for Remote PC Access

Overall Satisfaction with GoToMyPC

GoToMyPc is being used by the IT department for remote troubleshooting of issues within the company. The developers are also using GoToMyPc to assist the sales department with application specific troubles.
  • I use this on my work laptop, this enables me to never take my laptop home with me. I can connect to my work laptop from home, and work as if I am sitting at my desk by accessing network file shares and even print to the office printer.
  • I have used other products for remote access, but GoToMyPc is by far the best for performance and ease of use. You notice virtually no machine performance when connecting remotely, unlike other products that at time can cause your machine to feel some performance lag.
  • File Transfers are as easy as a few clicks. It's quick and simple, very user friendly.
  • Without a doubt we have seen more efficiency within our support department directly related to GoToMyPC.
  • Our end users (customers) are also benefiting by the speed at which we connect and can resolve issues, allowing them to get back to their projects as quickly as before. The ability to minimize down time is huge.
The other products are, at times, clunky and slow the performance down of the end user's computer. TeamViewer is constantly asking to update to the newer version, which seems to be every other week. If the end user clicks to update the product, then you too have to update in order to connect.
It is well suited in an environment where you have several PCs that you access daily and they are spread out over several locations. Or any type of support environment. Every IT department should be using a tool like GoToMyPC, it will make every technician more efficient and will even simplify the support process for your end users.

GoToMyPC Feature Ratings

Screen sharing
8
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
9
Remote Active Directory® management
8
Centralized management dashboard
Not Rated
Session record
7
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
9