GoToMyPC, best remote tech support and training alternative
Luciano Herrera | TrustRadius Reviewer
November 09, 2015

GoToMyPC, best remote tech support and training alternative

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToMyPC

GoToMyPC is used to support users of a student records management database; for people involved in the registration and PEIMS reporting process, across all charter school districts under the Student Alternatives Program Inc., umbrella. It basically gives me the power to manage the database on each of the 8 campuses located as far as Lubbock, El Paso, McAllen and Laredo. It helps with eliminating frequent traveling and allowing me to remotely program training sessions too.
  • Works seamlessly in different networks regardless of the network security and normal protection software used in the education field, as content filters and Firewalls.
  • The ability of transferring files between computer and having full control of the resources at the host receiving side is a great plus.
  • The ease of installation and activation is one of the more appreciated features, mainly because does not require a high level of expertise, pretty straightforward.
  • The platform is really secure and connection problems or slow connections are non-existent.
  • Running some applications using mobile devices is a challenge, not really a software problem, but being able to preprogram some commonly used functions or other command that require long entries would be very useful.
  • A more clean un-installation would help too, some times when remotely accessed computers change very often, it is easy to do a new install but the old installation keeps popping up requesting to finish installation, is not a common problem but there are computers in labs that are rotated frequently and the application is used sporadically and frequently targets different users, mostly for training purposes.
  • Ability to set up access to more than one user in a remote location on same computer.
  • Eliminated traveling almost 100%.
  • Allowed real -time service calls.
  • Improved communication with database users. Not having to explain in technical terms any given issue, but showing the wrong responses or malfunctions on a shared screen.
I have used LogMeIn and TeamViewer, but GoToMyPc is easier to use, for me as the support person and for the end users on the remote computers. For remote tech support and for training sessions on software applications I would say it has all the functionality and performance that would meet any expectations. LogMeIn is a more simple application but is not easier to use,. TeamViewer is a more complex application, but is not easier to use and the features are not a perfect match for remote support and training on a one-to one support environment.
For one-to one training sessions it is the most appropriate. GoToMyPC is also well suited for a network where security is a key factor, where firewalls, content filters and other security features are activated. It is also well suited for non-technical users.

GoToMyPC Feature Ratings

Screen sharing
9
File transfer
10
Instant message
9
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
9
Session record
9