Splashtop VS Gotomypc
October 25, 2022
Splashtop VS Gotomypc
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToMyPC
Our accountants need to be able to access their desktop computers remotely 24/7 all year long. This became especially critical when Covid first hit and everyone was on lockdown during tax season. Until recently we have all had Windows computers. That has now changed and we have introduced a number of Macs into our environment. In my opinion, GoToMyPC doesn’t run well on Macs and the support team isn’t trained properly to support them
- Consistently connects to Windows computers
- Operates as if you are working on your local Windows machine
- Installation is simple and straightforward on Windows machines.
- Train the support team on how to support Macs. A problem for which support was contacted took over an hour with no resolution I found. After I did an internet search and the solution was published in their community forum on their site over a year ago.
- Doesn’t run well (or at all) on Macs in my opinion.
- In my opinion, technical support is a nightmare. And when their product doesn’t run on the technology you upgrade to mid year, I discovered they won’t refund you the rest of the subscription you can’t use if you pay the entire year in advance - for us this was for 4 computers so a hefty sum of money.
- In my opinion, Splashtop is far better, cheaper and works like a dream
- It previously saved our firm when Covid first hit.
- It has not kept up with current technology or the competition in my opinion. I had to pay for a subscription to a competitor's product whilst GoToMyPC keeps my money for 4 to 5 month’s of subscriptions that I cannot use and they refuse to refund me
Price $99.00 per user to access up to 10 computers - In my opinion, GoToMyPC is far more expensive.
Do you think GoToMyPC delivers good value for the price?
No
Are you happy with GoToMyPC's feature set?
No
Did GoToMyPC live up to sales and marketing promises?
No
Did implementation of GoToMyPC go as expected?
No
Would you buy GoToMyPC again?
No