Item: GoToMyPC
Rating: 10
Author: Verified User

Overall Satisfaction with GoToMyPC

Use Cases and Deployment Scope

I currently have a home office bu spend at least 70% of my time traveling. This program allows me to connect with my home computer and access everything as if I was in my office. Prevents me from duplication and getting behind on follow up. I would recommend this product to anyone in a similar work situation.

Pros and Cons

Pros

access to one email that allows me to keep track of everything
Access to files I may have forgotten
Allows me to work on projects when I am out of the office
Reliable

Cons

Really nothing with regards to the functions I use.
One would always like it to be less expensive

Return on Investment

I am a small consultant company, myself and a part time assistant. It has kept me organized and prevent duplication of activities
Prior to using it, I would have to say-I will respond when i get back to my office and access to file. I have not had to that making me more efficient

Usability

Reliable, easy to use, allows real time access to my desktop so I can access my Outlook and all files. It makes my life easy. If I have forgotten something on my home computer I don't have to worry--always know I can access it using go to my pc. Thanks

Alternatives Considered

I have not accessed other programs. GoToMyPC has meet and exceed my needed so I have not had to look elsewhere for additional solutions.

Key Insights

Do you think GoToMyPC delivers good value for the price?

Yes

Are you happy with GoToMyPC's feature set?

Yes

Did GoToMyPC live up to sales and marketing promises?

Yes

Did implementation of GoToMyPC go as expected?

Yes

Would you buy GoToMyPC again?

Yes

Other Software Used

Microsoft 365 Business Premium

Likelihood to Recommend

I have recommended this program to many people over the years. The biggest role it serves it to make me feel I am right at my desktop. I can even access my second screen. This is easier than transferring everything to the cloud and accessing--it saves me time and when I get back to my office I don't have to remember what I placed in a one drive or the cloud--it is right where I put it in my usual filing. It is not the same as using the cloud. I am also able to access my notes on my computer screen

GoToMyPC Feature Ratings

access outlook
access sticky notes to do list on desk top
Access files remotely

Innovative Uses

work lists

Future Planned Uses

since I have used this for a long time--I am consistent in what it can do for me and meet my needs

Likelihood to Renew

It works and I need it

Evaluating GoToMyPC and Competitors

Products Replaced

Key Differentiators

Ease of Use

Ease of use says it all

Evaluation Lessons Learned

I won't--I have used it for years and I am happy

GoToMyPC Support

Support Rating

when I need it, it is easy to access

GoToMyPC Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using GoToMyPC

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None