The best product for Webinars Hands Down
January 31, 2017

The best product for Webinars Hands Down

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToWebinar

It is very easy to set up and run webinars. Also the training videos that Citrix provides on their website get you up and running in no time. Even if you are not good with computers.
I use GoToWebinar to assist us in training our agent base on new products and provide interaction with our agent base. Various departments have their own GoToWebinar accounts and use them for various internal and external trainings. It allows us to have meetings/webinars with our full agent base all over the country at one time!

Pros

  • I like how easy it is to set up and run webinars. The things that should be automated are and things that should have a person control them are set up that way!
  • I absolutely love the data that is tracked and provided to me. I can see who was paying attention and who is not.
  • Allowing me to customize the invitations and landing page is a great addition. The new channel feature that works with the recorded webinars is a great touch as well.

Cons

  • The biggest issue I have is with the question box vs. chat box. The attendees don't all seem to understand how to ask a question. I think that should be made very clear.
  • The record webinar button should be integrated into the start webinar button so that I can start the recording at the same time I start the webinar.
  • Instead of simply x'ing out of the webinar to close it, Citrix should add a button for the organizer to end the webinar right from the dashboard.
GoToWebinar simply blows the competition out of the water. The UI is way cleaner with less obtrusive software to download and/or set up than all the competition. The ease of setting up a webinar and running it makes this the webinar/meeting software to use hands down!
It is well suited for webinars with small to large amounts of attendees that do not need a lot of interaction with the presentation. When you begin to allow too much interaction it starts to become a bit cumbersome and unorganized especially with large groups. Allowing anything but a small group to be unmuted really can cause issues with people talking over each other or background noises.

GoTo Webinar Feature Ratings

8.0
Audience polling
8
Q&A
8
8.5
Dashboards
9
Data exportability
8
7.5
High quality audio
7
Mobile support
8
8.5
Participant roles & permissions
9
Confidential attendee list
8
9.0
Branding options
9
Integration to Marketing Automation
9
9.5
Calendar integration
9
Record meetings / events
10
Slideshows
9
Event registration
10

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