King of Phone Systems
November 06, 2019

King of Phone Systems

Sal Lettieri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

Grasshopper is being used to handle all calls to our business and sort them according to the customers' needs. We can route the calls to the appropriate people to help our customers better. We can screen the calls coming in, and if the request is not urgent, we have a professional answering service that can take the call and give us a transcript of the caller's message so we can get back to them quickly.
  • Professional answering service
  • Great app and notifications
  • Easy to use and setup
  • Great customer support
  • Better call display
  • My name and sales are similar, so I sometimes get calls sent to the wrong extension.
  • Better time management
  • More privacy
  • More professional appearance
I have hardly had to use support after the initial setup, but when I did, they were quick to answer and solve the issue.

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Grasshopper is well suited for small to medium-sized businesses, where speaking with a live person is not necessary. In a larger company, it may be more suitable to have a live person answer the phone.

Grasshopper Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call screening
Message alerts
Mobile app for iOS
Not Rated
Mobile app for Android