Excellent PBX System for Cellular Users
April 07, 2021

Excellent PBX System for Cellular Users

Scott Banks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Grasshopper

The whole organization utilizes Grasshopper, and it allows us to use our cellphones with a professional look to the business without revealing our personal numbers to the public. Grasshopper gives the appearance of a much larger organization and allows for visitors to get answers to questions easily without having to talk in person for dates and times.
  • Ease of management of utility
  • Ease of implementation
  • Appearance of professionalism to first-time callers
  • Tax exemption could be made easier
  • Ease of communicating with customers
  • Ease for customers to get information before planning a trip without having to have a call to a staff member.
  • Ease of routing calls to the correct person.
Before using Grasshopper, we were only using personal cell phones. Giving out our numbers to all customers and visitors meant that they could call our cell phones even after business hours. Implementing Grasshopper allowed our organization to make it so that business calls only went to our cell phones during work hours.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

Suited for smaller organizations without the ability to afford a full VoIP system or PBX. Grasshopper works well for nonprofits where employees and board members may not have a formal office set up and utilize cell phones as opposed to landline systems. Great for informational call trees about your organization, as well.

Grasshopper Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call park
10
Call screening
10
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
Not Rated