Make your Self Discovery call.
September 28, 2019

Make your Self Discovery call.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

The Grasshopper phone system is used company-wide with our small company. It provides an affordable option for phone services to connect with our customers.

Pros

  • Phone support with setup and expansion.
  • Mulitple extensions to allow smaller companies to expand as needed.

Cons

  • Making voice over options part of the base plan rather than an add on.
  • Better connection with calls. Sometimes I'll have a message yet my phone didn't ring!
  • Text messaging in the base plan.
  • Several missed messages did cause a significant delay --- unhappy customer!
The tech support is GREAT! You obviously provide great training for the support team.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

Well suited for small to medium-sized companies. Less appropriate for larger organizations that would have HIGH call demand. The connectivity IS sometimes an issue!

Grasshopper Feature Ratings

Cloud PBX ()
Not Rated
8.0
Answering rules
8
Call screening
8
VoIP system collaboration ()
Not Rated
Mobile apps ()
Not Rated

Comments

More Reviews of Grasshopper

  1. Home
  2. VoIP Providers
  3. Grasshopper Reviews
  4. User Review of Grasshopper