Grasshopper is the only real option for small businesses.
John La Belle | TrustRadius Reviewer
September 28, 2019

Grasshopper is the only real option for small businesses.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Grasshopper

I use Grasshopper as the main telephone service at my main desk for clients to contact. It is inexpensive compared to business landline services, I can take it with me since it forwards to my mobile phone, and using a virtual operator to direct calls has virtually eliminated the huge number of telemarketers and scammers that used to call the business, wasting my time.
  • Works well with mobile phones.
  • Easily set up a virtual operator/answering service and forward to unlimited departments/phone numbers.
  • Inexpensive compared to traditional business landlines.
  • There's a bit of a longer delay in voice transmission times since the calls are being picked up by Grasshopper and forwarded to you. On a Cell phone, that increases the lag in the time it takes the signal to go back and forth.
  • Honestly, I can't think of anything else that Grasshopper doesn't do well since I've started using it.
  • Grasshopper has saved us almost 2/3 of our phone bill and has 3 times as many features as our landline had. It's an excellent investment.
Grasshopper fit my business needs at a much lower price than any of the alternatives.
The handful of times I actually needed support, it was easy and quickly resolved.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

I find it especially well suited to small businesses when people are on the road, or only have cellular phones. Since you can have the main phone number for your business with Grasshopper, you can set it up to forward to individual people's cells phones with ease using the virtual answering service.

Grasshopper Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
10