Grass-hoppin' into new businesses successfully
September 28, 2019

Grass-hoppin' into new businesses successfully

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

We use Grasshopper for our expansion businesses to have dedicated numbers and call management without brand confusion for our other businesses. It is the sole phone contact source for two of our eCommerce endeavors.

Pros

  • Incoming and outgoing calls, voicemails, and texts are managed very well by the app.
  • Excellent tools for managing availability (set hours to receive calls and hours for VM for example).
  • Nice ability to add and manage extensions.

Cons

  • Hard to think of anything to improve...having the voice-to-text that is an add-on service at a cheaper price would be great.
  • Text is also an add-on service, but works well, at least on iOS in my experience.
  • Grasshopper has been a great tool for launching new endeavors without significant upfront infrastructure, hardware, or deployment expense, combined with the ability to cut bait if things don't pan out.
Grasshopper was recommended and worked well enough that we haven't even thought about looking at any other service.
10/10 rating mainly because in 4 years we've never needed it.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

It's nice to have a number that you can make mobile but also keep control of in case the employee managing the number transitions for some reason. If you allow BYOD and your customers get used to calling that number, the customers leave with that employee and phone number. Also, it is easy to have several employees manage a mobile point of contact from one number via extensions.

Grasshopper Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
10
10.0
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
Not Rated
Audio conferencing
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated

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